If something really is wrong, a problem may have occurred to either the speed
control circuit or to the motor. Unfortunately, we can't know which has the
problem without some analysis, which is a bit technical. However, most of
the time, it is the motor, especially when it runs slow at all or some speeds.
If you must ship it to us, send only what is suspect. So, return only:
* the base along with its sub platter and with the wall power supply.
* Keep the headshell and cartridge
* Keep the arm weight
* Keep the belt.
* Keep the platter.
* Keep the dustcover
* Keep all cables.
* Keep all accessories, paper work, etc.
REPLACING THE MOTOR YOURSELF
Determine Motor Type And Pulley
Returning the turntable is possible, but if you can remove the motor, and
send it to us, we can send you a new one. The problem is that the OEM
manufacturer put on different pulleys, and we need a look at the old one. In
fact, if you send us a photo of the motor, and some basic dimensions, that would
work and save you a lot of money. Also, check the motor voltage.
Normally, it says 6 Volts.
To replace the motor, first remove the platter. You will see that spindle of the platter is mounted to a large black metal plate. The motor pulley comes thru a hole in that plate. You must use a Phillips-head screw driver to remove quite a few screws around the circumference of that plate. When you remove that plate, you will probably find some spacers underneath the plate, the placement of which, you must remember. Also, the plate will probably be tethered to a something internal by a wire. Just lift it to access the motor. Then you can see how the motor is mounted. The motor comes off with three screws. The motor has two connections soldered at the bottom. That solder connection can be difficult to people not familiar with it. If you are worried about it, I suggest you cut the cable in the middle. Then inform us of the wire length attached to them the motor, and we can attach a sufficient length to the motor we send you.
You, can just mechanically splice and tape the ends when making the final replacement.